Contact
Last updated: 28 August 2026
One address reaches us for everything: support, billing, privacy requests and grievances. We are a small team based in India and we answer email properly.
Email us
Write to contact@vidcarve.com. We reply within two business days, usually sooner.
What to include
A little context saves a round trip:
- The email address your account is registered with.
- For a billing question: the Razorpay payment ID, or the date and amount of the charge.
- For something that went wrong in the app: the project name, roughly when it happened, and what you expected instead.
- For a transcript quality problem: the language and, if you can, a link or short sample of the audio — accuracy depends heavily on the recording.
Privacy requests and grievances
Requests to access, correct or delete your data, and any grievance under India’s data protection law, go to the same address. Send them from your registered email address so we can identify you, and we will action them within 30 days.
Reporting content
If you believe someone is using VidCarve to process content that infringes your rights or is otherwise unlawful, email us with a description of the problem and anything that helps us identify the account, and we will investigate promptly.
Questions about this policy?
Write to us with your registered email address and we will reply within two business days. This is also the address for privacy requests and grievances.